Refund policy
At Rutara, each order is prepared with care and intention. As a small business in our early stages, we aim to ensure every customer has a positive experience.
Returns & Exchanges
Due to the nature of our products, we do not accept returns or exchanges on used items.
If your product arrives damaged or incorrect, please contact us within 48 hours of delivery, and we will gladly assist with a replacement where applicable.
Refunds
Refunds are only issued under the following conditions:
- You received a damaged product
- You received the wrong item
To request a refund, please email us at info@rutarahair.com with:
- Your order number
- A clear photo of the product
- A brief description of the issue
If your request is approved, your refund will be processed within 5–7 business days.
Order Cancellations
Orders may be cancelled within 12 hours of payment, provided they have not yet been processed or shipped.
After this period, we are unable to guarantee cancellations.
Shipping
Rutara is not responsible for delays caused by courier services. However, we will always assist in tracking and resolving delivery issues where possible.
Contact
For any questions or concerns, please contact us at:
info@rutarahair.com